Return & Refund Policy

Your experience and satisfaction are very important to us. We provide a 30-day return serviceĀ for any LINSY HOME productsĀ under certain conditions.We also provide a 3-year limited warranty service (Please visit怐https://www.linsyhome.com/pages/linsy-home-warranty-policy怑for detailed imformation).

If you wantĀ to return the product(s)Ā to usĀ for refund or exchange, please read the following guidelinesļ¼š

  1. REQUIREMENTS

ā‘ To cancel the order(s), requestĀ a return forĀ refundĀ or exchange, please contact us at怐service@linsyhome.com怑Ā for proceeding instructions and help.Ā It will take a period of time to process your request. It is recommended that you contact us as soon as possible for an in-time approval.

ā‘”You can cancel the order(s) and request for a refund or request to change the order(s) without any charge if your request is approved before the delivery begins. In this case, you are allowed to claim a full refund if your order(s) were successfully cancelled. You can not cancel an order once the order begins to deliver.

ā‘¢All item(s) are allowed to return for refund or exchangeĀ within 30 days of receipt.Ā However, since we had provided the free shipping, when you request a return, you will be charged a RETURN CHARGE according to the status of the item(s).Ā And when you return overweight/oversized item(s), you will need to bear the EXTRA SHIPPING FEE.Ā If you request for a refund, such RETURN CHARGE and EXTRA SHIPPING FEE (if any) will be deducted from the amount to be refunded. If you request for an exchange, you will need to pay for the RETURN CHARGE and EXTRA SHIPPING FEE (if any) and return the item(s) to the designated return address before we deliver the new item(s) to you.

ā‘£You are required to provide several information by emailĀ to start the return process, including but not limited to: your order number; if you've already unpacked the item(s), photos of the item(s) that areĀ clear enough for us to determine its status; if you keep the package intact, photos of the original cartons boxes with sealedĀ labelsĀ that show the item(s) is unassembled, undamaged, resalable, and with original packaging; numbers of pieces that youĀ wouldĀ like to return; your unambiguous request for refund or exchange; if you request for an exchange, the color or size that you would like to exchange; and the reasons why you request a return (e.g., you donā€™t like the color; the size doesnā€™t fit your house, the item(s) is damaged due to the delivery, ect.).

ā‘¤ We will estimate the amount that you can refund and the RETURN CHARGE rate that applies, estimate the EXTRA SHIPPING FEE (if any), grant the approval to return, and designate the return address by email. But the final refunding amount and the RETURN CHARGE rate will be determined according to the stauts of the returning item(s) after we have recieved and inspected the returning item(s). We do notĀ accept anyĀ return without our approval in advance.

  1. THE RETURN ADDRESS

TheĀ biggest warehouse of ours is at 9059 HERMOSA AVENUE, RANCHO CUCAMONGA, CA, 91730.WeĀ willĀ organize express company to pick up the item(s).please contact us firstĀ andĀ provide your available phone number, address, and preferenceĀ pickupĀ time.

*We do not accept returns without prior noticeĀ and approval from.Ā If you return the item(s) without our approval, we may not accept your return and you will bear the risk of shipping costs incurred as a result of our refusal to accept the return.

  1. EXCEPTIONS TONO RETURN CHARGE

You may request a return or refund without paying a RETURN CHARGE if the item(s) you received meets the followingĀ criteria:

ā‘ DefectiveĀ item(s)Ā that is damaged, broken,Ā or stained upon receipt.

ā‘”The size or color of the item(s)Ā received is inconsistent with the order (not personal subjective feeling).

  1. RETURNCHARGERATE AND EXTRA SHIPPING FEE

In order to offer fast and convenient shipping, avoid unexpected costs, and responsibly recycle returned itemsĀ and provide replacements, we will charge a RETURN CHARGE.Ā Normally the shipping fee is included in the RETURN CHARGE, but you will be responsible for EXTRA SHIPPING FEE for oversized item(s). The RETURN CHARGE rate will be determined based on the status of the order(s) and/or the item(s).

Status of the Order(s)/Item(s)

Return Charge Rate

Extra Shipping Fee (If Any)

Order(s)Ā canceled before shipping

0

Overweight/Oversized Item(s): If the weight exceeds 150 lbs or the length, width or height exceeds 106 inch per package, it is an overweight/oversized item.

For overweight/oversized item(s)Ā shipped by LTL, you will be responsible for additional overweight/oversizedĀ freight, the labor cost forĀ picking up, etc.

The amount of EXTRA SHIPPING FEE will be determined after we have received the returning item(s).

Ā 

Order(s)Ā canceled in transit

20% of the actual payment amountĀ of the order(s)

Order(s)Ā thatĀ was not rejected due to damage to the outer packaging, or order(s) that has been received but the package has not been opened

25% of the actual payment amountĀ of the order(s)

The Package(s)Ā hasĀ been opened but the item(s) is unassembled, undamaged, resalable and the original packaging remains intact

30% of the actual payment amountĀ of the order(s)

The Package(s)Ā hasĀ been opened and the Ā original packagingĀ is unintact but the item(s) is unassembled, undamaged and resalable,

40% of the actual payment amountĀ of the order(s)

Ā 

  1. NON-RETURNABLE ITEMS

We will not accept returns inĀ the following situations:

1

Request for returnĀ withoutĀ sufficient required information (eg. proof of purchase).

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2

Item(s)Ā has been received beyond the 30-dayĀ return period.

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3

Items marked ā€œNon-Returnableā€ on the salesĀ page and clearance items.

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4

Item(s) has been assembled.

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5

Small cuts, scratches, or damage to the item(s) caused by improper unpacking, installation, cleaning, and other reasons not cause by the seller or the delivery.

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6

Cracks in item(s) caused byĀ random placement.

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7

Discoloration and decay of wood due to abnormal use such as long-term exposal to direct sunlightĀ and waterĀ immersion.

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8

Items contain damage caused by misuse, negligence, intentional behavior, and accidents.

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  1. REFUND

Please note that your total refund amount is subject to website discounts. The value of the coupon code will be deducted from the refund. Once the item(s) arrives back at the warehouse for inspection, the refund process will begin.

Ā 

We can credit back the refund to your original payment method or return the amount via other paymentĀ platforms. Any associated RETURN CHARGE and EXTRA SHIPPING FEEĀ will be deducted from the refund amount.

For credit card refunds, we will start the refundĀ process once we receive the returning item(s)Ā at our warehouse. The refund date dependsĀ on the bank processing cycle,Ā which normally takes 10 business days.

For all other refund methods, it takesĀ up to 2 weeks for us to fully process your return and issue your refund.

To check the status of your refund, please visit the 怐Account-History Orders怑Ā page.

7.Processing Time

The following sectionsĀ describe the processing time required for returns and refund.

ā‘ For requests for return and refund, we will generally reply within 3 business days after receiving your requests. The processing time depends on when you could provide sufficient required information. Approval will be granted generally within 3 business days once sufficient required information is provided.

ā‘”For exchanges, the processing time is generally withinĀ 2-3 business days of receipt of the returned item(s),Ā depending on stock availability.

ā‘¢For refunds, the processing time is generallyĀ within 10Ā business days of receipt of the returned item(s). But the time when you actually receive the refund in your account depends on the payment method.